Services & Support

On-Site
Initial on-site visit includes 1 hour of support at your location. Within that hour you will be notified of any additional cost that will be involved to get your Mac up and running.  


Remote Support
One hour of remote support. Your Mac will be fixed right in front of you. Within that hour you will be notified of any additional costs that will be involved to get your Mac up and running smoothly again.


Phone Support
One hour of one-to-one Phone Support. Your hour will be deducted in 15 minute increments and there is no expiration of that hour. Your question could be answered now and you could still have time left over for use at a later date.


Email Support
Thirty days of unlimited email support. Any question, any number of questions, simple or complex all will be answered quickly and throughly. With your payment you'll receive 1 month (30 days) of unlimited email support from an Apple Certified Support Professional.


New Mac Setup
Get that new Mac ready. Includes transferring files from your old Mac to your new one. Also the most current Mac OS updates and security updates will be installed for a stress-free experience.


Consultation
On-site visit to inspect your current setup, discussion of your current Mac use along with what you would like to accomplish. Within 48 hours a written proposal will be submitted, along with 2 sources for purchases and any service costs.


Hard Drive Upgrade
Installation of the new drive and cloning (exact copy) of old drive to the new drive. Free Pickup and delivery of your Mac, within service area. Average 1 business day turnaround service.


Memory Installation
Free Pickup and delivery of your Mac, within the service area. Installation on-site is also available. Not sure of which memory you'll need? Contact us and the right memory for your Mac will be supplied (addl fees apply).


All services except Phone & Email Support, can be paid upon completion via check, cash, or credit card.
All services and support come with a 100% satisfaction guarantee, or your money back.

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